Privacy Policy

1. Introduction

cuy99 (referred to as "we," "us," "our," or the "Platform") operates the online gaming website accessible at https://cuy99.cam. We provide sports betting, live casino, slot games, and lottery services primarily to players in Indonesia. As a responsible gaming operator, we recognize the importance of protecting the personal data entrusted to us by our players.

This Privacy Policy applies to all users of the cuy99 Platform, including visitors who browse our website, registered players who create accounts, and anyone who interacts with our customer support services. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines.

By using cuy99, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this policy, you should not use our services.

2. Information We Collect

cuy99 collects various types of information to provide, maintain, and improve our services, ensure compliance with legal obligations, and protect the security and integrity of our platform. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register for a cuy99 account, we collect personal information including:

• Full Legal Name: As it appears on your government-issued identification document.
• Date of Birth: To verify you meet the minimum age requirement of 21 years.
• Email Address: For account communications, notifications, and password recovery.
• Mobile Phone Number: For account security, two-factor authentication, and customer support communications.
• Residential Address: To verify your location and comply with geographic restrictions.
• Nationality and Country of Residence: To ensure compliance with jurisdictional gaming regulations.

2.2 Verification Documents (KYC)

To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we collect:

• Government-Issued ID: Scanned copies of your KTP (Indonesian Identity Card), passport, or other valid government photo ID.
• Proof of Address: Recent utility bills, bank statements, or government correspondence showing your residential address.
• Payment Method Verification: Documentation proving ownership of the bank account or e-wallet used for deposits and withdrawals.
• Photographs: Selfie photos holding your ID document for enhanced verification when required.

2.3 Financial Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Bank name, account number, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata).
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balances.
• Payment Processor Data: Information shared with and received from third-party payment processors to facilitate transactions.

2.4 Technical and Usage Data

When you access cuy99, we automatically collect:

• IP Address: Your internet protocol address and geographic location.
• Device Information: Device type, operating system, browser type and version, screen resolution.
• Login History: Date, time, and IP address of each login to your account.
• Browsing Activity: Pages visited, features used, games played, time spent on platform.
• Betting History: Detailed records of all bets placed, including bet type, stake amount, odds, outcome, and timestamp.
• Communication Records: Live chat transcripts, email correspondence, and customer support tickets.

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience and gather usage data. See Section 7 for detailed information about our cookie practices.

3. How We Use Your Information

cuy99 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Create and maintain your player account
• Verify your identity and age (minimum 21 years)
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, and other platform features
• Manage your account balance, bonuses, and promotional credits
• Send transactional emails and notifications about account activity

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verify source of funds and detect suspicious financial activity
• Maintain records required by gaming licenses and regulatory authorities
• Respond to legal requests, court orders, and government inquiries
• Enforce our Terms & Conditions and prevent violations

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity, bonus abuse, and account takeovers
• Monitor betting patterns for arbitrage betting and collusion
• Identify duplicate accounts and underage gambling attempts
• Protect against cyber attacks, hacking, and unauthorized access
• Investigate disputes and resolve player complaints

3.4 Responsible Gaming

• Monitor player behavior for signs of problem gambling
• Enforce self-exclusion requests and deposit limits
• Provide access to responsible gaming tools and resources
• Intervene when we detect harmful gambling patterns

3.5 Customer Support

• Respond to inquiries, technical issues, and support requests
• Provide assistance with deposits, withdrawals, and account verification
• Resolve disputes and complaints
• Improve service quality through feedback analysis

3.6 Marketing and Communications (With Consent)

• Send promotional offers, bonuses, and special deals
• Notify you about new games, features, and platform updates
• Conduct surveys and gather feedback
• Personalize marketing messages based on your gaming preferences

Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or adjusting your account preferences.

3.7 Platform Improvement and Analytics

• Analyze usage patterns to improve user experience
• Test new features and optimize platform performance
• Conduct data analytics to understand player preferences
• Enhance website functionality and mobile compatibility

4. Data Sharing and Disclosure

cuy99 does not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other software providers who deliver casino games and slots.
• Identity Verification Services: Third-party KYC verification providers who validate identity documents.
• Customer Support Tools: Live chat software providers and customer service platforms.
• Cloud Hosting Providers: Secure data storage and server hosting services.
• Analytics Providers: Tools that help us understand platform usage and improve services.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we authorize.

4.2 Legal Obligations and Law Enforcement

We may disclose your information when required by law or to protect our legal rights:

• In response to valid legal requests, court orders, or subpoenas
• To comply with regulatory requirements from gaming authorities
• To prevent fraud, money laundering, or other criminal activity
• To protect the safety, rights, and property of cuy99, our players, and the public
• To enforce our Terms & Conditions and investigate violations

4.3 Business Transfers

If cuy99 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when participating in promotional partnerships or third-party services.

5. Data Security Measures

Protecting your personal information is our top priority. cuy99 implements comprehensive security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction:

5.1 Encryption

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Database Encryption: Sensitive personal and financial data stored in our databases is encrypted at rest.
• Hashed Passwords: Account passwords are hashed using strong cryptographic algorithms and never stored in plain text.

5.2 Access Controls

• Multi-factor authentication for employee access to systems
• Role-based access controls limiting employee data access to job-necessary information only
• Regular access audits and immediate revocation of access for terminated employees
• Secure password policies and mandatory periodic password changes

5.3 Network Security

• Firewalls protecting against unauthorized network access
• Intrusion detection and prevention systems (IDS/IPS)
• Regular security patches and software updates
• DDoS protection and traffic monitoring

5.4 Monitoring and Incident Response

• 24/7 security monitoring and threat detection
• Automated alerts for suspicious activity and potential breaches
• Incident response plan with defined procedures for data breaches
• Regular security audits and penetration testing by independent third parties

5.5 Physical Security

• Servers hosted in secure, access-controlled data centers
• 24/7 surveillance and security personnel at hosting facilities
• Backup systems and disaster recovery procedures

6. Data Retention

cuy99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all personal information, transaction history, and betting records to provide ongoing services and comply with regulatory requirements.

6.2 Closed Accounts

After you close your account:

• Financial Records: Retained for 7 years to comply with tax regulations and financial record-keeping requirements.
• KYC Documents: Retained for 5 years as required by anti-money laundering regulations.
• Betting History: Retained for 3 years for dispute resolution and regulatory audits.
• Marketing Data: Deleted within 30 days unless you explicitly consented to longer retention.

6.3 Inactive Accounts

Accounts with no login activity for 24 consecutive months are considered inactive. We may delete or anonymize data from inactive accounts after notifying you via email, except for records we are legally required to maintain.

6.4 Legal Holds

If your account is involved in legal proceedings, investigations, or disputes, we will retain relevant data until the matter is fully resolved, even if the standard retention period has expired.

7. Cookies and Tracking Technologies

cuy99 uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and improve site functionality.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including login, security, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us improve site performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Analytics Cookies: Help us understand how visitors interact with our site using tools like Google Analytics.
• Marketing Cookies: Track your browsing activity to deliver personalized promotional content (only with your consent).

7.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may limit your ability to use certain features of the cuy99 platform. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended for full platform functionality)
• Clear cookies when closing the browser

8. Your Privacy Rights

As a cuy99 player, you have the following rights regarding your personal data:

8.1 Right to Access

You can request a copy of all personal information we hold about you. Contact our customer support team, and we will provide the data within 30 days in a commonly used electronic format.

8.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your account settings or by contacting support.

8.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected. However, we may retain certain information where legally required (e.g., financial records for tax purposes, KYC documents for AML compliance).

8.4 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal data in specific situations, such as while we verify the accuracy of disputed information.

8.5 Right to Data Portability

You can request your personal data in a structured, machine-readable format to transfer to another service provider.

8.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. You can opt out of promotional emails by clicking "unsubscribe" or adjusting your account preferences.

8.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact cuy99 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to protect your data from unauthorized access.

9. International Data Transfers

cuy99 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally:

• We ensure the receiving country or organization provides adequate data protection standards.
• We use standard contractual clauses approved by international data protection authorities.
• All data transfers are secured using encryption and other protective measures.
• Third-party service providers are contractually obligated to protect your data according to this Privacy Policy.

10. Children's Privacy

cuy99 is strictly an adult-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification, and we employ multiple safeguards to prevent underage access:

• Mandatory date of birth verification during registration
• KYC document verification confirming age
• Immediate account suspension if underage gambling is detected
• Reporting mechanisms for suspected underage users

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete the account and all associated data. Parents or guardians who believe their child has provided information to cuy99 should contact us immediately at [email protected].

11. Changes to This Policy

cuy99 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through:

• Email to your registered email address
• Pop-up notification when you log into your account
• Prominent notice on the platform homepage

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of cuy99 after changes have been posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how cuy99 handles your personal data, please contact us:

• Website: https://cuy99.cam
• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Customer Support Hours: 24 hours a day, 7 days a week in Indonesian and English

We take all privacy concerns seriously and will respond to your inquiry within 48 hours. For data subject requests (access, deletion, rectification), we aim to provide a response within 30 days.