Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" or "Service" refers to the cuy99 website accessible at https://cuy99.cam and all associated services, software, mobile applications, and content provided by cuy99.
• "Player", "User", or "you" refers to any individual who creates an account, accesses the Platform, or uses any gaming services offered by cuy99.
• "Account" refers to the personal gaming account created by a Player to access and use the services provided by cuy99.
• "Bet" or "Wager" refers to any stake placed by a Player on a gaming outcome, including but not limited to sports betting, casino games, live dealer games, slots, and lottery games.
• "Bonus" refers to any promotional credit, free bet, cashback, or other promotional offer provided by cuy99 to Players, subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required by cuy99 to comply with regulatory standards and prevent fraud.
• "IDR" or "Rp" refers to Indonesian Rupiah, the primary currency used on the cuy99 Platform for Indonesian Players.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To use cuy99 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia or located within Indonesian territory when accessing the Platform.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You are legally permitted to participate in online gaming activities in your location.
• You are acting on your own behalf and not on behalf of any third party.

2.2 Account Registration

To create an account on cuy99, you must:

• Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, email address, mobile phone number, and residential address.
• Create a unique username and strong password for your account security.
• Agree to these Terms & Conditions and our Privacy Policy.
• Confirm that you are not creating duplicate accounts. Each Player is permitted only one account. Multiple accounts are strictly prohibited and may result in immediate closure of all accounts and forfeiture of funds.

2.3 Account Restrictions

cuy99 reserves the right to refuse account registration or suspend existing accounts if we determine that:

• You do not meet the eligibility requirements outlined in Section 2.1.
• The information provided during registration is false, inaccurate, or incomplete.
• You have previously been excluded or banned from the Platform.
• You are identified as having problem gambling behaviors or patterns.
• Your account activity suggests fraudulent behavior, money laundering, or violation of these Terms.

3. Account Security and Responsibilities

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your account username and password. You must:

• Never share your login credentials with any third party.
• Use a strong, unique password that is not used on other websites.
• Immediately notify cuy99 customer support if you suspect unauthorized access to your account.
• Log out of your account after each session, especially when using shared or public computers.

3.2 Account Activity

You are responsible for all activities that occur under your account, whether authorized by you or not. cuy99 will not be liable for any losses arising from unauthorized use of your account credentials. You agree to:

• Monitor your account activity regularly and report any suspicious transactions immediately.
• Keep your contact information (email and mobile number) updated to receive important notifications.
• Not allow any other person to use your account or access the Platform using your credentials.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

cuy99 accepts deposits through the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

4.2 Deposit Requirements

• Minimum deposit amounts vary by payment method: Rp 50,000 for bank transfers and Rp 25,000 for e-wallets.
• Maximum deposit limits may apply based on your account verification level and payment method capacity.
• All deposits are processed in Indonesian Rupiah (IDR).
• cuy99 does not charge fees for deposits; however, your financial institution may impose transaction fees.
• Deposits are typically credited to your account instantly. Any delays beyond 15 minutes should be reported to customer support immediately.

4.3 Source of Funds

You warrant that all funds deposited into your cuy99 account:

• Are derived from legitimate sources and are not proceeds of any illegal activity.
• Belong to you personally and are not borrowed, stolen, or obtained through fraudulent means.
• Are not being used for money laundering, terrorism financing, or any other criminal purpose.
• Comply with all applicable financial regulations in Indonesia.

cuy99 reserves the right to request documentation verifying the source of your funds at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.

5. Withdrawals and Processing

5.1 Withdrawal Requests

To request a withdrawal from your cuy99 account:

• You must have completed the KYC verification process (see Section 9).
• Withdrawals must be made to a bank account or e-wallet registered in your own name matching your verified identity.
• Minimum withdrawal amount is Rp 50,000.
• You must have met any applicable wagering requirements on bonuses before withdrawing funds.

5.2 Processing Times

cuy99 processes withdrawal requests as follows:

• Verified Accounts: Withdrawals to Indonesian bank accounts are typically processed within 15 minutes to 2 hours during business hours (Monday-Friday, 08:00-17:00 WIB).
• Outside Business Hours: Requests submitted outside business hours or on weekends/public holidays may take up to 24 hours.
• First-Time Withdrawals: Your first withdrawal may take longer (up to 48 hours) due to additional security verification procedures.
• E-Wallet Withdrawals: Generally processed within 1-4 hours.

5.3 Withdrawal Restrictions

cuy99 may delay or decline withdrawal requests in the following circumstances:

• Your account has not completed KYC verification.
• There are pending bonus wagering requirements on your account balance.
• Your account is under investigation for suspected fraud, bonus abuse, or violation of these Terms.
• The withdrawal destination does not match your verified identity.
• We detect unusual betting patterns, arbitrage betting, or coordinated betting activity.

5.4 Anti-Money Laundering Policy

In compliance with international anti-money laundering (AML) regulations:

• You must wager your deposited funds at least one time (1x turnover) before requesting a withdrawal. This requirement applies to prevent the Platform from being used for money laundering purposes.
• cuy99 reserves the right to investigate accounts with deposit-withdrawal patterns that suggest money laundering activity.
• Large withdrawals (above Rp 50,000,000) may require additional documentation and enhanced due diligence.

6. Bonuses and Promotions

6.1 Bonus Terms

All bonuses and promotions offered by cuy99 are subject to specific terms and conditions, including:

• Eligibility Requirements: Bonuses may be restricted to new players, specific player segments, or promotional periods.
• Wagering Requirements: Bonus funds must be wagered a specified number of times (e.g., 25x, 30x) before they can be converted to withdrawable cash.
• Maximum Bet Limits: While bonus funds are active, maximum bet per spin or hand is typically Rp 25,000.
• Game Contribution: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20%.
• Validity Period: Bonuses must be used and wagering requirements completed within a specified timeframe (e.g., 7, 14, or 30 days).

6.2 Bonus Abuse

cuy99 strictly prohibits bonus abuse. The following activities constitute bonus abuse and may result in immediate account closure and forfeiture of funds:

• Creating multiple accounts to claim bonuses multiple times.
• Using betting patterns specifically designed to exploit bonus mechanics (e.g., low-risk betting strategies that guarantee wagering completion with minimal risk).
• Coordinating with other players to abuse bonuses.
• Using software, bots, or automated systems to exploit promotional offers.

6.3 Withdrawal of Bonus Funds

Bonus funds and any winnings derived from bonus funds cannot be withdrawn until all wagering requirements are met. If you request a withdrawal before completing wagering requirements, any remaining bonus funds will be forfeited. Only your original deposited funds and any winnings from those funds will be processed.

7. Betting and Gaming Rules

7.1 General Betting Rules

• All bets are final once confirmed. You cannot cancel or modify a bet after placement unless specifically allowed by the game rules (e.g., cash-out feature in sports betting).
• cuy99 reserves the right to void bets if technical errors, software malfunctions, or obvious pricing errors occur.
• In sports betting, if an event is cancelled, postponed, or abandoned, bets may be voided or settled according to specific sport rules.
• Live betting odds update in real-time. You acknowledge that odds may change between the time you select a bet and the time it is confirmed.

7.2 Sports Betting Specific Rules

• Settlement: Sports bets are settled based on official results as determined by the governing sports body (e.g., FIFA for football, FIBA for basketball).
• Asian Handicap: Asian Handicap bets follow standard industry rules. Half-win and half-loss scenarios apply for quarter-line handicaps.
• Overtime: Unless otherwise stated, bets are settled on the result after regular time only (excluding overtime and penalty shootouts).

7.3 Casino and Slot Rules

• All casino games use certified Random Number Generators (RNG) to ensure fair and random outcomes.
• Published RTP (Return to Player) percentages are theoretical long-term averages and do not guarantee specific session outcomes.
• In live dealer games, decisions made by the dealer are final. Disputes must be raised immediately through customer support.
• Disconnection during a game round: If your connection is lost during a game, the round will be completed automatically according to the last action taken. You can view the result in your game history.

7.4 Lottery and Togel Rules

For togel (lottery numbers betting):

• Draw results are based on official lottery pools (Singapore, Hong Kong, Sydney, Macau) and are final and binding.
• Bets must be placed before the published draw cutoff time. Late bets will be rejected or applied to the next draw.
• cuy99 is not responsible for delays or errors in third-party lottery draw results.

8. Prohibited Activities

The following activities are strictly prohibited and constitute a material breach of these Terms:

• Underage Gambling: Allowing anyone under 21 years of age to use your account.
• Fraudulent Activity: Using stolen credit cards, forged documents, or falsified information.
• Collusion: Coordinating with other players to gain unfair advantage.
• Bonus Abuse: Systematic exploitation of bonuses and promotions (see Section 6.2).
• Arbitrage Betting: Exploiting odds discrepancies between different platforms to guarantee profits.
• Use of Bots or Software: Employing automated software, bots, or scripts to place bets or play games.
• Money Laundering: Using the Platform to launder money or finance illegal activities.
• Hacking or Exploitation: Attempting to hack, exploit, or manipulate the Platform, games, or payment systems.
• Abusive Behavior: Harassing, threatening, or abusing customer support staff or other players.

Violation of any prohibited activity will result in immediate account suspension, forfeiture of all funds (including deposits and winnings), and potential legal action.

9. Verification and KYC Requirements

9.1 Identity Verification

cuy99 is required to verify the identity of all players to comply with international gaming regulations and prevent fraud. You must provide:

• Government-Issued ID: A clear, legible copy of your KTP (Indonesian Identity Card) or passport showing your full name, date of birth, photograph, and ID number.
• Proof of Address: A recent utility bill, bank statement, or government document (issued within the last 3 months) showing your name and residential address.
• Payment Method Verification: Documentation confirming ownership of the bank account or e-wallet used for deposits and withdrawals.

9.2 When Verification is Required

cuy99 may request KYC verification:

• Before processing your first withdrawal.
• If your account shows unusual activity patterns.
• When cumulative deposits or withdrawals exceed specified thresholds.
• At random intervals as part of our ongoing compliance procedures.

9.3 Verification Processing

Once you submit verification documents:

• Our team will review your documents within 24-48 hours.
• You will receive email confirmation once verification is complete.
• If documents are rejected, you will be notified with specific reasons and instructions to resubmit.
• Withdrawals may be delayed until verification is successfully completed.

10. Limitations of Liability

10.1 Service Availability

While cuy99 strives to maintain 24/7 service availability, we do not guarantee uninterrupted access. We are not liable for:

• Temporary service interruptions due to maintenance, upgrades, or technical issues.
• Internet connectivity problems, device malfunctions, or third-party service failures.
• Losses resulting from system downtime or technical errors beyond our control.

10.2 Maximum Liability

To the fullest extent permitted by law, cuy99's total liability to you for any claims arising from your use of the Platform shall not exceed the amount of your account balance at the time the claim arises, or Rp 10,000,000, whichever is lower.

10.3 Third-Party Content

cuy99 is not responsible for the accuracy, reliability, or legality of third-party game content, sports results, lottery draw outcomes, or other information provided by external sources.

11. Dispute Resolution

11.1 Customer Support

If you have a complaint or dispute, you must first contact cuy99 customer support:

• Live Chat: Available 24/7 through the Platform.
• Email: [email protected]

Provide detailed information about your complaint, including your username, transaction details, and supporting evidence.

11.2 Resolution Process

• Our support team will acknowledge your complaint within 24 hours.
• We aim to resolve all disputes within 7 business days.
• If your complaint requires escalation, it will be reviewed by our management team.
• You will receive a final decision in writing via email.

11.3 Binding Decisions

All decisions made by cuy99 management regarding disputes are final and binding. By using the Platform, you agree to accept these decisions.

12. Account Suspension and Termination

12.1 Voluntary Closure

You may close your account at any time by contacting customer support. Upon closure:

• Any remaining balance will be returned to your registered payment method after verification.
• Active bonuses and promotional credits will be forfeited.
• Account closure is permanent and cannot be reversed.

12.2 cuy99-Initiated Suspension or Termination

cuy99 reserves the right to suspend or permanently terminate your account if:

• You violate any provision of these Terms & Conditions.
• You engage in any prohibited activity outlined in Section 8.
• You fail to complete KYC verification when requested.
• We detect fraudulent activity, money laundering, or illegal use of the Platform.
• You provide false or misleading information.
• You create duplicate accounts.

Upon termination for cause, cuy99 may withhold any funds in your account pending investigation and resolution.

13. Changes to Terms

cuy99 reserves the right to modify, update, or replace these Terms & Conditions at any time. Changes will be effective immediately upon posting to the Platform. We will notify you of significant changes via:

• Email to your registered email address.
• Pop-up notification upon logging into your account.
• Announcement on the Platform homepage.

Your continued use of the Platform after changes have been posted constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Platform and close your account.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with international gaming law and the laws applicable to online gaming platforms operating internationally. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the appropriate international arbitration body or court as determined by cuy99.

Given the complex legal landscape surrounding online gambling in Indonesia, players acknowledge that they are solely responsible for ensuring compliance with local laws in their jurisdiction. cuy99 operates under international licensing and cannot provide legal advice regarding Indonesian domestic regulations.

15. Contact Information

For questions, concerns, or complaints regarding these Terms & Conditions, please contact cuy99 customer support:

• Website: https://cuy99.cam
• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Operating Hours: Customer support available 24 hours a day, 7 days a week in Indonesian and English